At Sanctuary of Self Counselling, we provide individual counselling, group therapy, session packs, and flexible memberships. Services are delivered via telehealth for convenience, accessibility, and safety.

We accept secure payments via credit card, debit card, and Stripe. You can choose your preferred method at checkout. For session packs and memberships, automated instalment plans are also available to make support more accessible.

Not at this time. Services are not currently eligible for Medicare or private health rebates. All sessions are private pay, with accessible options such as payment plans, session packs, and memberships to help make ongoing care more affordable.

Memberships and session packs offer discounted rates on regular therapy. All sessions must be used within the listed expiry period (e.g. 1–3 months) from the date of purchase. You can track redemptions in your client portal. Missed or unused sessions are non-refundable.

Yes, cancellations or reschedules must be made with at least 24 hours' notice. If you cancel late or do not attend without notice, your session may be forfeited. All clients have up to 3 sessions of grace to reschedule in instances of late cancellations/no-shows.

Urgent bookings may on rare occasions be available for individual clients with short-term needs. These sessions must still be pre-booked. This is not a crisis service. If you're in danger or experiencing an emergency, please contact Lifeline on 13 11 14 or dial 000.

Yes. All sessions are held online via secure telehealth, so you can access support wherever you're located — including interstate or overseas, depending on time zones. Please note that all booking times are in accordance with the AEST (Melbourne, Sydney) timezone.

Absolutely. This practice is rooted in intersectional, culturally-safe, LGBTQIA+ inclusive, and trauma-informed values. All are welcome here, particularly those navigating marginalisation or diaspora experiences.

You are welcome to book in our initial consultation which is designed to assess practitioner & client compatibility or reach out via the contact form to explore your needs before committing to a longer-term package or membership.

We offer flexible payment options through session packs and memberships. While we don’t offer sliding scale rates, these options provide discounted access to regular support.

Each membership or session pack includes a set number of sessions at a discounted rate. You’ll also receive priority booking access and optional check-in tools. See our Memberships or Session Packs page for full details.

Yes! All memberships and session packs can be used on both weekdays and weekends, with no limitations.

Yes. All sessions are completely confidential and your information is securely stored on Practice Better. We only break confidentiality where required by law or to prevent serious harm.

You’ll need a stable internet connection, a quiet private space, and a phone or computer with a camera and microphone. A secure session link will be emailed to you before your appointment.

Sessions will end at the scheduled time, even if you arrive late. If you’re more than 15 minutes late without contact, the session may be cancelled and considered a no-show, with no refund issued.